Refund Policy

At Emberline Journey LLC, we strive to provide exceptional digital marketing services that deliver value to our clients. This Refund Policy outlines our policies regarding refunds, cancellations, and service termination.

Deposits and Setup Fees

Initial deposits and setup fees are non-refundable. These fees cover the initial work required to set up your account, conduct research, develop strategy, and prepare campaigns. Once work has begun on your project, these fees are considered earned.

Monthly Retainers

Monthly retainer fees are subject to the following policy:

• Monthly retainers are billed in advance for the upcoming month of service
• Services rendered during the billing period are non-refundable
• If you cancel mid-month, you will receive services through the end of the current billing period
• No prorated refunds are provided for partial months of service

Project-Based Services

For project-based services (such as website design or one-time campaigns), payment schedules are outlined in your service agreement. Work completed up to the point of cancellation is non-refundable. Any prepaid amounts for work not yet started may be refunded at our discretion, minus any costs already incurred.

Advertising Spend

Advertising spend (budget allocated to platforms like Google Ads, Facebook Ads, etc.) is non-refundable once campaigns are live. These funds are paid directly to third-party advertising platforms and are outside our control. We recommend starting with smaller budgets to test campaign performance.

Cancellation Process

To cancel your services:

1. Provide written notice of cancellation via email to hello@emberlinejourney.com
2. Include your account name and the services you wish to cancel
3. Cancellation will be effective according to the notice period specified in your service agreement (typically 30 days)
4. You will receive confirmation of your cancellation request within 2 business days

Service Termination by Emberline Journey

We reserve the right to terminate services in the following circumstances:

• Non-payment of fees beyond the grace period specified in your agreement
• Violation of our Terms and Conditions
• Engagement in unlawful or unethical business practices
• Failure to provide necessary information or approvals in a timely manner

In cases of termination by Emberline Journey LLC, you will be responsible for payment of all services rendered up to the termination date.

Satisfaction Guarantee

While we cannot guarantee specific results from marketing services (as outcomes depend on many factors), we are committed to your satisfaction. If you have concerns about our services, please contact us immediately so we can address your issues and work toward a resolution.

Disputes

In the event of a billing dispute, we will work with you in good faith to resolve the issue. Please contact us within 30 days of any charge you believe to be incorrect. We will investigate and respond within 10 business days.

Contact Us

If you have any questions about our Refund Policy, please contact us: